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IDC, Lumen, Intel survey reveals double-digit improvements after investing in edge

IDC, Lumen, Intel survey reveals double-digit improvements after investing in edge

An IDC survey commissioned by Lumen Technologies and Intel has revealed that businesses have experienced double-digit improvements in customer experiences, product and service quality and productivity after investing in edge solutions.

“With IDC predicting edge spending to reach more than $300B by 2026, it is clear the next wave of business innovation is happening at the edge,” says Steve Grabow, the senior vice president of edge computing solutions at Lumen Technologies.

Survey results show that 54% of respondents currently use edge solutions in production, and 64% plan to make new investments within a year. Service provider/telco edge locations are the primary deployment sites for these solutions, leading to an improved customer experience, increased productivity and better quality products and services. Respondents experienced a 26%, 23%, and 22% improvement in these areas, respectively.

Survey respondents reported that deploying edge solutions increased security, improved automation productivity and better application performance.

“Leaders across industries are embracing edge computing as they look to improve operations, drive better customer experiences, and create differentiation in their market,” explains Dave McCarthy, research vice president of cloud and edge infrastructure services at IDC.

The survey interviewed 735 decision-makers from companies with 500 or more employees across various industries, including financial services, manufacturing, tech/software development, media/entertainment/gaming, healthcare, retail and the public sector.

All respondents were at the director level or above in either information technology or operational technology roles and understood their organization’s edge strategy. One hundred surveys were conducted in each of these industries.

Toward the end of last year, Lumen was in the news for launching edge computing solutions in the Asia-Pacific region (APAC). For example, the company introduced Lumen Edge Bare Metal, a hardware solution with dedicated servers with a pay-as-you-go model. The service runs on edge nodes and delivers five milliseconds or less latency over the Lumen fiber network.

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